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By this policy statement, our agency affirms our commitment to giving our clients quality service in the following areas.

Recruitment

1. When recruiting from abroad, we are governed by the Ministry of Manpower (MOM) guidelines which, among other things, stipulate that the applicant shall be:

1.    Within the ages of 23 and 49
2.    From approved sources countries
3.    Medically fit for work

2. When recruiting within Singapore
   
   
   1.    We may recruit applicants who are over 49 but come highly recommended by the current employer.
   2.    If applicant is certified medically fit more than 150 days earlier, she may be required to be certified fit again    before the application for work permit is filed for her.
3. Guarantee

In addition we guarantee that if any overseas recruit is subsequently not certified to be medically fit to work, we will repatriate her at our own expense and furnish a replacement at no cost to the clients.

3. Replacement

If during the first twelve months of employment, our client finds the Foreign Domestic Worker (FDW) he/she has hired is not so suitable, we shall offer him/her a replacement at no cost as stipulated in the Service Agreement.

4. Advertisement

We subscribe to the principle of truth in advertising and

• We do not engage in bait and switch tactic
• We honour what we advertise
• We shall refrain from making racist or derogatory references with regards to the FDW in our advertisements,

5. Documentation Procedure

Prior to submitting an application for a work permit for the FDW, we will properly identify the candidate so that our client will have no doubt that the applicant is in respect of the selected FDW.

6. Client Confidentiality

• We shall ask for information about our client only if it is required for the purpose of applying for a work permit and will not divulge the information acquired to unauthorized person
• We are committed to respect our client’s need for confidentiality of information given to us.

7. Orientation

• Before a FDW commences work, we shall give her an orientation to minimize any problem arising from cultural shock, using:Our-in-house Dos and Don’ts List
• MOM’s Video Guide
• MOM’s handbook for FDW.

8. Basic Training

While we are not in the business of training FDW, we will specify to our recruiters the basic skills required of the candidates as a FDW.

9. After-Sale Service

After the FDW has commenced work, we will provide counseling service to help mediate any dispute or resolve any grievance that may arise.

10. Code of Ethics 

In matters that cannot be easily quantifiable, we shall be guided by the Code of Ethics.