Lic No. C562001H
Lic No. C846901B
   
     
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  FAQ . . .  

 


1.Why should you hire us?

2.Are you the Licensed Maid Agency?

3.How long does it take to get a maid from overseas?

4.What is the Maid Levy?

5.How much is the maid levy?

6.What are the countries Can I employ maid from?

7.What is a security bond and how much is it?

8.What are the alternatives available against the $5,000 security deposit?


9.What is the Personal Accident Insurance?

10.Do the maid need to undergo medical check ups and how often?

11.Who bears the responsibility for medical expenses of the maid?

12.What are the criteria to claim tax relief for maid levy?

13.How do Maid remit money to her home country?

14.Maid went missing?

15.Maid got pregnant?

16.Can I employ a MAID on part-time basis?

17.What do you mean by "Trasfer Maid"?


18.What are the obligations of the employer to the Maid?

19.Advise on obligations of the employer to the Immigration Department?

20.What documents are needed for a first-time employer?

21.What is the procedure of cancellation of the work permit of the maid?

22.What is the average salary of a Filipino maid?

23.What is the average salary of an Indonesian maid?

24.What is the average salary of a Sri lankan maid?

1.Why should you hire us?
Because we provide selected, well trained and quality maids and we value the needs of our customers.

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2.Are you the Licensed Maid Agency?

Yes. We are Licensed. Ministry of Man Power issues the license to operate the Maids Recruitment and Deployment business.

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3.How long does it take to get a maid from overseas?
If the application is done in correct manner to process the Work Permit for the maid, it takes anywhere from one week to four weeks for maid to arrive and start working for the employer. It also depends on the country of maid in some cases.

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4.What is the Maid Levy?
As per MOM (Ministry of Manpower) regulation, an employer needs to pay the maids levy, which is a kind of monthly tax, paid to government on every single foreign domestic worker employed in republic of Singapore.

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5.How much is the maid levy?

The levy is $265/$9 per day or $170/$6 per day if there is a child under 12 or/& elderly above 65 years old who is a Singapore Citizen. Deduct by giro every 17th of the month.

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6.What are the countries Can I employ maid from?
You can only employ maid from MOM (Ministry of Manpower) approved source of countries for FDW (Foreign Domestic Workers). The countries are: Malaysia, Philippines, Indonesia, Thailand, Myanmar, Sri Lanka, India and Bangladesh.

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7.What is a security bond and how much is it?
Employer is responsible for the repatriation of the maid once the usual contract of 2 years expires unless it is renewed. You are required to post a security deposit (bond) of $5,000 for every maid with the Work Permit Department, MOM. If you fail to repatriate the maid after cancellation of her work permit, you risk losing the $5,000 security deposit (bond).

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8.What are the alternatives available against the $5,000 security deposit?
Employer can purchase an insurance policy from ANDA or NTUC Income, which is much more cheaper alternative as compared to making the $5,000/- deposit.

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9.What is the Personal Accident Insurance?
Employers need to purchase personal accident insurance coverage for the maid, the minimum sum insured is $10,000. You can purchase such insurance with various options at the following Insuring Agencies:

ANDA Insurance Agencies Pte Ltd
60 Eu Tong Sen Street
#01-13/14 Furama Hotel & Shopping Centre
Singapore 059804
Tel: 6534-2288

NTUC Income Insurance Cooperative Ltd
75 Bras Basah Road
NTUC Income Centre
Singapore 189557
Tel: 6336-3322

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10.Do the maid need to undergo medical check ups and how often?
Yes, Within 14 days from the date of to Singapore, she must get herself examined by a certified medical institution and only if she passes her medical test as deemed to fit for working then she can work for the employer. Such medical examination is required every six-month for the medical screening, for VDRL, pregnancy, and HIV. Inform your agent & get advice. Make a police report.

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11.Who bears the responsibility for medical expenses of the maid?

As an Employer, you are liable to pay full cost of the medical expense, including hospitalization. So its better to have insurance coverage for hospitalization expenses for your maid.

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12.What are the criteria to claim tax relief for maid levy?
There are certain guidelines that you may be eligible for tax relief if you meet any of the following conditions:
  • you are a married woman and has elected for separate assessment you are married and your husband is not resident in Singapore
  • you are separated or divorced or widowed and living with your Unmarried child for whom you can claim child relief.

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13.How do Maid remit money to her home country?
Your maid would like to send her monthly salary back to her family regularly. You can engage remittance service from the following.

List of Remittance Service Provider:

ActionPlus Remittance Services
133 New Bridge Road
#03-05CHINATOWN POINT
Singapore 059413
Chinatown
Phone: 6533-3083
E-mail: westernunion@actionplus.com.sg
Ameertech Remittance
Services

291 Serangoon Road
#03-00SERANGOON BUILDING
Singapore 218107
Serangoon
Phone: 6297-7707J-Dee Remittance Services
2 Beach Road
#01-4791
Singapore 190002
North Bridge Road
Phone: 6294-8720
E-mail: jdeeremit@hotmail.comAce Orient Exchange Pte. Ltd.
400 Orchard Road
#022-28 ORCHARD TOWERS
Postal Code : 238875
Phone No: 67355525
Fax No: 67325575Brunphil Express (S) Pte Ltd
304 Orchard Road
#02-83 LUCKY PLAZA
Postal Code : 238863
Phone No: 67356204,67356205
Fax No: 67356690CYS Express Exchange Pte Ltd
3 Shenton Way
#02-05 SHENTON HOUSE more addresses...
Postal Code : 068805
Phone No: 62262088
Fax No: 62260288GPL Remittance Pte Ltd
5001 Beach Road
#01-77A GOLDEN MILE COMPLEX
Postal Code : 199588
Phone No: 62912991King's Professional Cargo Service
304 Orchard Road
#04-19 LUCKY PLAZA
Postal Code : 238863
Phone No: 67342387
Fax No: 67343991Lekshmi Overseas Remittance Agency
304 Orchard Road
#04-25 LUCKY PLAZA
Postal Code : 238863
Phone No: 67364033
Fax No: 67321910Metro Remittance Centre
304 Orchard Road
#04-93 LUCKY PLAZA
Postal Code : 238863
Phone No: 67348035
Fax No: 67349326Ming Express Pte Ltd
5001 Beach Road
#01-14 GOLDEN MILE COMPLEX
Postal Code : 199588
Phone No: 62977602
Fax No: 62977585One-Stop Remittance Centre
304 Orchard Road
#03-30 LUCKY PLAZA
Postal Code : 238863
Phone No: 68340071
Fax No: 68340069Pinoy Express Pte Ltd
304 Orchard Road
#02-30/31 & #03-76 LUCKY PLAZA
Postal Code : 238863
Phone No: 67379002,68360046
Fax No: 67379467Robin Remittance Trading Centre
304 Orchard Road.
#03-14 LUCKY PLAZA
Postal Code : 238863
Phone No: 62350803
Fax No: 62359115Tsoimpex Enterprises
304 Orchard Road
#04-69 LUCKY PLAZA
Postal Code : 238863
Phone No: 68873932
Fax No: 68873142Valutapos-TKI Pte Ltd
304 Orchard Road
#02-08 LUCKY PLAZA
Postal Code : 238863
Phone No: 67330055
Fax No: 67372987WG Express Remittance
304 Orchard Road
#B1-119 LUCKY PLAZA
Postal Code : 238863
Phone No: 67360892
Fax No: 68360968Zhongguo Remittance Centre
710 Ang Mo Kio Avenue 8,
#01-2611
Postal Code : 560710
Phone No: 64584456
Fax No: 64585567Sonali Exchange Pte Ltd
587 Bukit Timah Road
#03-26, Coronation Plaza
Singapore 269707
Tel: 294-9862 Express Remittance
304 Orchard Road
#04-38 Lucky Plaza
Singapore 238863
Tel: 235-9849 Moneyhome Remittance Express
545 Orchard Road
#13-01 Far East Shopping Centre
Singapore 238882
Tel: 732-8777 AMA Remittance Pte Ltd
7500A Beach Road
#01-326 The Plaza
Singapore 199591
Tel: 293-1992

MoneyNet Remittance Service Pte Ltd
101 Upper Cross Street
#03-50
People's Parke Centre
Singapore 058357
Tel: 532-1142
Email: moneynet@magix.com.sg

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14.Maid went missing?
You should call the Employment Agency to ask for advice. Make a police report on missing maid if necessary.

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15.Maid got pregnant?
You must repatriate the maid immediately.

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16.Can I employ a MAID on part-time basis?
Present MOM regulation does not allow the part-time employment of maids.

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17.What do you mean by "Transfer Maid"?
Transfer Maids are usually already available locally means they are not to be brought in from their country of origin. Mostly "Transfer Maids" are from another employer's and they are seeking a new employer for various reasons such as the expiry of 2 years contract or employers discontinuing the service of maid for whatever reasons.

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18.What are the obligations of the employer to e="Verdana,Arial, Helvetica, sans-serif">--To provide adequate food and suitable
-- To provide medical care (includes hospitalization)

--To provide a safe working environment
--To give her the respect
--To treat her as a human being.

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19.Advise on obligations of the employer to the Immigration Department?
The obligations of the employer to the Immigration Department are stated clearly in the Security Bond.

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20.What documents are needed for a first-time employer?
There are 2 types of employers: Local and Expatriate

A local employer needs to provide following details to process the maids work permit application:

1. Identity Card (as well as those of members of his household)
2. Proof of income in the form of

  • Notice of Assessment (and that of the spouse if applicable)
  • or his authority to the Ministry of Manpower to verify his income (and his spouse's if applicable) with the Internal Revenue Authority;
  • or if he has recently returned after an extended absence, a letter by an officer of the company he is attached to showing
    i. His position in the company
    ii. His monthly income
    iii. The date employment commences

If Notice of Assessment is not available and the Employer has not paid income tax in the current or previous year,
    i. his income tax assessment if he was working abroad
    ii. and a statement from CPF showing his contribution for the last 3 months, if applicable.

An expatriate employer needs to provide following details to process the maids work permit application:
    1. Passport Copy- of self and members of the family
    2. Employment pass and dependent pass of family members living with him/her
    3. One of the following:

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21.What is the procedure of cancellation of the work permit of the maid?
Ministry of Manpower needs following set of documents in order:

1. A letter to MOM for terminating maid's services and repatriating her.

2. A ticket to the maid’s country of origin.

3. Maid’s passport copy

4. Maid’s work permit card.

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22.What is the average salary of a Filipino maid?
The Philippine Overseas Employment Administration's stipulated minimum salary of Singapore Dollars 350.00. The more the experience, higher the salary.

23.What is the average salary of an Indonesian maid?

Singapore Dollars 300 to 360. The more the experience, higher the salary.

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24.What is the average salary of a Sri lankan maid?
Singapore Dollars 220.00 to 250.00. The more the experience, higher the salary.
 
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